Personal Service Online- for real

ps plugin is a award winning sales and customer service tool that brings e- commerce to the next level. We present a solution with a range of unique features, and much more than a traditional chat solution. ps plugin transforms your website into a real time interaction sales tool, enabling person to person communication, just like in an ordinary store.

Visual guidance

Service as good as in a real store

  • Guide the customer through the site
  • Customize pages with personal offers
  • Show external information; films, pdf etc
  • Bring the customer from the phone to the web by using phone2web

Customer Online List

Of all the visitors on your site, who do you need to talk to?

  • Filter the visitors on your website
  • Offer customer service proactive
  • Dynamic contact banners to join a queue
  • Sort cases to skill groups

 

Integration

Know your customers

  • Integrate with phonesystems and customer service
  • Integrate with CRM- system
  • Integrate with booking system
  • Integrate with ERP- system

 

Audio & video

Communication that suits the moment

  • Swich seamless between text, audio and video
  • Chat or talk one to many

 

Fill in forms together

Close the deal

  • Assist the customer fill in forms
  • Sign agreements

 

Statistics

Learn more about the buying process on your website

  • Get standard statistics
  • Customize statistics

 

Increase convertion rate by 30 %

Of all the visitors on your site, who should you to talk to?

Make sure to use the full potential of your website, by being proactive and personal online.

ps plugin offers advanced segmentation and gives you the opportunity to retain the customers and minimize the risk of aborted transactions at checkout. No customer dialogues happens by chance, you are in control and can make sure you spend time on the right customers.

See every unique visitor, create personal offers and demonstrate products in real time, use information from other systems, save advance statistics. ps plugin increases the convertation rate with 30 % .

Boost customer experience

96% of all visitors leave a website without doing any purchase or transaction. Many say they want to have human contact with someone before completeing their purchase. What if you  could offer personalized service as if it were a physical store on your own website …

A positive customer experience is critical. The best way to boost customer experience online is to  provide a feeling of engagement and safety. ps plugin gives you the ability to be personal and present, offer help to confused customers and communicate smoothly. With ps plugin, you can use audio and video, demonstrate products visually, helping to fill in forms, and customize information for the individual customer. For us it is obvious; companies that invest in and have a  long-term thinking about proactive personal service, will be part of tomorrow’s winners.



Easy and safe

It’s easy to get started with ps plugin. Our experts will help you with everything from design and business logic to the installation and configuration.

The installation is always easy, whether you’re running on Unix / Linux environment or in a Windows environment.  All you need to get started is add a tag to your existing website. ps plugin delivers from your own server and layes behind existing security solutions. The architect is made for embedding and you can use information from surrounding systems such as CRM, ERP etc. Vergic helps you with all possible connections.